Our warranty program is our commitment to you, the original customer, that each product sold by AC Infinity Inc. will be free from defects for a period of TWO YEARS from the date of purchase. Commercial grow lights and products that include them purchased on or after July 1, 2024 receive a FIVE YEAR warranty period. Commercial grow lights include large, bar-style fixtures such as the IONFRAME Series. Products that include them include system kits like the ADVANCE GROW SYSTEM. If a product is found to have a defect in material or performance, we will repair or replace it at our expense. Once the return is received, a fixed unit or new replacement will be shipped out within 2 business days.

Please note this does NOT cover non-durable goods or consumables designed to be recurrently used.

A FREE prepaid return shipping label will be emailed to you to return the product back to us for repairs or replacement; this offer is available only for addresses in the USA.

 

FOR FASTER SERVICE, PLEASE:

1. Have your order number and QC code (if applicable, locate the orange label on the fan) ready.
2. Confirm your shipping address under the Comments/Questions section below.
3. Provide a brief description of the issue under the Comments/Questions section below.