Perform the following steps to pair your controller with the AC Infinity app.
Step 1: Check For App Compatibility
Our controllers look similar but not all have the app connectivity feature. To see if your controller can connect to our app, check the product label for the controller’s name located on the left side or backside of the controller unit. Current devices that are app-capable include the following:
CONTROLLER 69 WiFi
CONTROLLER 69 Pro
CLOUDCOM Series - Thermo-Hygrometers
See the Controllers Comparison Chart for updated compatibility. If your product was advertised as app-capable but you did not receive the appropriate model, please reach out to our Customer Service team.
Step 2: Download the App
You can download the AC Infinity app by searching “AC Infinity” in the Apple App Store on your iOS device or the Google Play Store on your Android device. You can also scan the QR codes below and tap the link that appears to visit the app page.
Step 3: Connect your Controller to the App
Open the AC Infinity app by tapping on its icon on your mobile device. Tap the + button located at the top right corner of the DEVICES screen and select your device’s category to begin the pairing process. When pairing with controllers like the CONTROLLER 69, you will be prompted to press and hold the center port button until the Bluetooth and/or WiFi icon flashes. Please note that Android devices will ask for location permissions in order to properly communicate with your controller.
CONTROLLER 69 WIFI
Step 4: Update the Firmware
Check to see that your controller's firmware is the latest version. Tap on the controller device on the DEVICES screen to enter its control panel. Then tap on the gear button at the top right corner of the screen. Tap on DEVICE, then FIRMWARE UPDATE to see whether your controller has the latest firmware. During updates, your controller will momentarily turn off until the firmware update is complete. Controllers released before CONTROLLER 69 will not receive firmware updates.