1. How do I provide power to my controller?

For UIS™ Controllers, the devices like the fans and lights that you plug into the controller's ports will also provide power to the controller.  Note that for UIS™ Controllers containing Molex connectors like CONTROLLER 67, the first device must be plugged into the Molex port marked with the number one on the controller, in the right orientation. Smart Outlets like the CONTROLLER 76 contains a corded plug that needs to be plugged into a power outlet. 

2. Why is my controller not connecting to the App?

Many of our controllers look similar but not all have app capabilities built in. Please check the model that is on the product label, which is typically on the left side or backside of the controller. Current UIS™ Controllers that are app capable include CONTROLLER 67, CONTROLLER 69, and CONTROLLER 69 WIFI, see the Controllers Comparison Chart for the latest list. Our Smart Outlets CONTROLLER 76 and CLOUDCOM thermo-hygrometers are also app-capable. If your product was advertised as App capable but you did not receive the appropriate model, please reach out to our Customer Service team. 

3. What does “level” refer to in the controller and app?

For UIS™ controllers, the level represents the intensity the device is programmed to run at. This is represented by a digit from 0 to 10. Zero means the device is off, and 10 represents its running at its maximum. For fan devices, the level would be referring to its speed. For light devices, the level would be referring to its brightness. Note that Smart Outlets can only power the device on/off and do not have a level setting.

4. Why is the controller not displaying the temperature or humidity reading from the sensor probe?

This may be caused by a loose connection between the sensor probe and the controller. Please unplug the sensor probe and then plug it in again. If this issue persists, the sensor probe may be defective. Please reach out to our Customer Service team for a free replacement. 

5. Why is my device is not turning off when I programmed it to?

The most likely reason is there is a setting that is affecting your mode programming that you may not be aware of. For UIS™ controllers, there might be a minimum level that was set. The level figure set in OFF MODE determines the device’s level when it’s triggered to be OFF in all other modes. Set that figure to zero if you want the device to turn off when triggered OFF.  Please see Max and Min Settings page for more information. If this is occurring in AUTO MODE, please review all four of your triggers which can all activate concurrently. Most applications require only one trigger so please turn off any trigger points that are not in use. Please see AUTO Mode page for more information. Your transition setting may also affect how your AUTO Mode programming works, please see the Transition Settings page for more information. Lastly, if you are using the App, please check if you have any advance app programming active under the ADVANCE TAB which can override any control programing.

6. Why does my device not run or why does it run at a low level when the programming is triggering it to be on? 

The most likely reason is there is a setting that is affecting your mode programming that you may not be aware of. For UIS™ controllers, there might be a maximum level that was set. The level figure set in ON MODE determines the device’s level when it’s triggered to be ON in all other modes. Do not set that figure to be zero if you want the device to run when triggered ON.  Please see Max and Min Settings page for more information. If this is occurring in AUTO MODE, please review all four of your triggers which can all activate concurrently. Most applications require only one trigger so please turn off any trigger points that are not in use. Please see AUTO Mode page for more information. Your transition setting may also affect how your AUTO Mode programming works, please see the Transition Settings page for more information. Lastly, if you are using the App, please check if you have any advance app programming active under the ADVANCE TAB which can override any control programing.

7. How do I set a dynamic response for AUTO MODE? 

This feature is only available on UIS™ Controllers and can be achieved with the Transition Setting. It modifies AUTO Mode programming to dynamically ramp up levels gradually if the temperature and humidity gets further away from your set target. You can set a transition figure for temperature triggers, and a transition figure for humidity triggers. The transition figure affects high triggers differently than low triggers. On the controller, the transition setting can be accessed by pressing the gear button until you reach transition temperature and transition humidity. Please see the Transition Settings page for more information.

8. How do I stop my device from turning on and off too quickly in AUTO MODE?

For UIS™ Controllers, transitions can help ramp the levels up gradually when triggered ON so the device turning on and off would not be as noticeable. Please see the Transition Settings page for more information. For Smart Outlets, the buffer setting modifies AUTO Mode programming by creating a buffer for temperature and humidity triggers. This sets a different trigger-off point for the triggers, generating an on and off band that prevents the device from triggering too quickly from small climate fluctuations. Increase the buffer number to help reduce this from occurring. Please see the Buffer Settings page for more information.

9. How do I set a minimum speed for constant ventilation, that would ramp up when triggered?

This feature is only available on UIS™ Controllers and achieved with the minimum level setting. The figure set in OFF Mode determines the fan speed when it’s triggered to be OFF in all other modes. When the fan isn’t triggered ON, it will be considered OFF and so it will run at that minimum speed continuously. Once triggered ON, it will change its speed to the figure set under ON MODE. Modes can be accessed by going into the CONTROLS TAB and clicking the mode button to display all possible modes.  Please see Max and Min Settings page for more information.

10. Why are there Low Temperature and Low Humidity triggers in Auto Mode?

Our controllers are designed to cover all applications and situations possible. Low temperature triggers are activated when the temperatures becomes too cold. This is designed to trigger a heater that's being ducted into a grow space but can also be configured to trigger a fan to boost output from an A/C. Low humidity triggers are designed to boost humid air from a humidifier being ducted into a grow space, when the humidity becomes too dry. Auto Mode is not typically meant to have both a high and low trigger of the same type active because any of the triggers can occur simultaneously. If a trigger type is not in use or causing a conflict, please turn it off. Please review the AUTO Mode page for more information. 

11. Why is my humidifier not turning on or off when I programmed it to do so under AUTO Mode? 

For Smart Outlets, if this is occurring in AUTO MODE for humidity triggers, please know that the HIGH HUMIDITY trigger actually turns ON the device when the humidity number you have set is exceeded. If you want the device to turn OFF when the humidity number you have set is exceeded, please set this using the LOW HUMIDITY trigger instead. Typically, the HIGH HUMIDITY trigger is used for dehumidifiers which should turn on when the humidity gets too high. The LOW HUMIDITY trigger which turns on the device when the humidity gets too low is more suitable for humidifiers. All of the four high and low temperature and humidity trigger points can activate concurrently so turn off any that are not in use. Please review the AUTO Mode page for more information. Also check your Please see the Buffer Settings which may delay the program from turning your device on and off. Lastly, please check if you have any active programming on the app under the ADVANCE TAB which can override any control programing.

12. Recommended AUTO Mode triggers for your device. 

Each auto mode trigger is designed for a different equipment that is plugged, which can range from fans to humidifiers and heaters. The majority of equipment will use only one auto mode trigger and turn off the other three triggers. All four auto mode triggers can activate simultaneously so please turn off all triggers that are not in use. You can do this by pressing the up and down buttons together while viewing the trigger that’s not in use. Please review the AUTO Mode page for more information. 

13.  Why does the digits next to the port symbol on the LCD sometimes start flashing when I unplug a device?

The digits at the top of the LCD that displays each port's current level number may flash continuously when a device is unplugged. The controller may have been affected by electromagnetic interference during the disconnection process. To fix this, please fully cut power from the controller by unplugging all devices connected to it. After which, you can plug the devices back into its previous ports on the controller and resume using it normally.

14. The App is freezing, lagging or crashing, especially after an App Update. 

This may be caused by data corruption on the controller or app. To resolve this, please delete any controllers from the AC Infinity app then delete the app completely from your phone, including its data. Then Factory Reset the controller by holding down the menu+up+down button together. Then unplug the power from the controller and devices. After, please plug everything back to the way it was and connect to the app again. If the issue still persists, please Contact Us for support.