Power Compatibility


AC Infinity products usually contain either a USB connector or a standard North America AC power plug, NEMA 1-15P. The products do not contain an adapter for international orders. Please check the product’s Technical Specs tab to see if the product can accept a voltage range compatible with your country’s power outlet. Many AC Infinity products are rated for 100 to 240V AC which makes them compatible with all international power outlets. However, the shape of the NEMA 1-15P plug would need a travel adapter to change its shape to fit a foreign country’s outlet. A transformer or converter is usually not needed unless the voltage range is different. 


Customs and VAT


As of June 20, 2022, import duties and taxes will be included in the quoted shipping price, but this does not cover any additional import-related fees that may arise. International orders are generally subject to local import duties and taxes (VAT) for which AC Infinity Inc. has to collect and pay to the government of the receiving customer's country. If an order is returned to AC Infinity Inc. because an import-related fee was not paid, it will be treated as a return.


Packaging, Manuals, and Labels


AC Infinity products also contain packaging, manuals, and labels written in English which may not be the language of the destination country. Currently, manuals in languages other than English do not exist. A digital PDF version of the manual can be found under the Technical Specs tab of each product; we recommend using a translator to copy and paste text portions of the manual.


Returns and Exchanges


AC Infinity accepts returns and exchanges for up to 30 days from the date of purchase. Products must be in the same condition received and in the original packaging. For international orders, the customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges. AC Infinity cannot refund shipping charges and any charges incurred from customs, duties, taxes, VAT, or tariffs. Any items shipped COD or having additional brokerage fees that are charged to AC Infinity upon delivery will be rejected.




AC Infinity warrants that all products sold will be free from defects for a period of TWO YEARS from the date of purchase. The warranty is only valid on orders placed directly through AC Infinity. If a product is found to have a defect in material or workmanship, AC Infinity will repair or replace it free of charge. Any modifications made or misuse of the product may void the warranty. For international orders, the customer will be responsible for shipping the product back to AC Infinity for replacement or repairs.