Customer Support & Product Assistance
Contact AC Infinity
We'd love to hear from you. Contact our award-winning service team by phone or chat during business hours, or reach out via email or message anytime. We strive to respond within one business day.
Headquarters 21880 Baker Parkway, City of Industry, CA 91789Friendly Support
Choose the channel that works best for you. For order-related inquiries, please have your order number ready for faster assistance.
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Business Hours
9AM – 5PM PST
Monday – Friday
Holiday Hours
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Phone Support
626-923-6399
During business hours
Call Us -
E-Mail
support@acinfinity.com
Anytime · Reply within one business day
E-Mail Us -
Chat & Message
Let Us Help You
Live chat in hours · Message anytime
Before You Reach Out
Order Inquiries
Have your order number ready so our team can locate your purchase right away. For timelines and carriers, see our Shipping Policies; for exchanges or refunds, see Free and Easy Returns.
Product Questions
Many setup and programming questions are answered in our Frequently Asked Questions and Controller AI Guides. Coverage details are listed on the Product Warranty page.
Holiday Schedule
Our support team is closed on the following holidays. E-mail and messages received will be answered the next business day.
| Holiday | Date (2026) | Status |
|---|---|---|
| New Year’s Day | Thu & Fri, Jan 1–2 | |
| Memorial Day | Monday, May 25 | |
| Independence Day (Observed) | Friday, July 3 | |
| Labor Day | Monday, September 7 | |
| Thanksgiving | Thu & Fri, November 26–27 | |
| Christmas Day | Friday, December 25 |
Where To Find Us
Headquarters
AC Infinity Inc.21880 Baker Parkway
City of Industry, CA 91789
