Orders containing pre-ordered items will ship when ALL items are available.

Complete the form below to initiate your return or exchange within 30 days of the purchase date. Products must be in their original packaging and like-new condition. Refunds are issued within 2 business days of receiving the returned product. Restocking fees may apply (to returned bulk orders). Fees may be applied when returned products are shipped back to you. Shipping fees for premium services such as Next-Day Air and LTL will not be refunded.

Products sold by AC Infinity are covered by our two-year warranty, which starts from the date of purchase. If your product arrives with a defect in material or performance, we will repair or replace it at our expense. Physical defects should be reported within 30 days of receiving the product. Products returned for exchanges must be received and inspected before their replacements are shipped, subject to AC Infinity’s discretion. Please send inquiries to the selling channel where you made your purchase.

This warranty does not cover non-durable goods or consumables intended for repeated use. IONFRAME grow lights purchased from July 1, 2024 and onwards receive a five-year warranty period. Fees may apply when shipping returned products that show signs of misuse or are not considered defective. Products not returned to you may be disposed of. Free prepaid return shipping labels, to return products for repair or replacement, are provided for U.S. addresses only.

Customers can enjoy free shipping for orders exceeding $99 in their shopping cart. Orders fulfilled through LTL freight shipping are not eligible for free shipping. This policy applies to shipments within the contiguous United States and does not include shipments to Alaska and Hawaii.