Please send inquiries to the selling channel where you made your purchase.
Our warranty program is our commitment to you, the original customer, that each product sold by AC Infinity Inc. will be free from defects for a period of TWO YEARS from the date of purchase. Commercial grow lights and products that include them purchased on or after July 1, 2024 receive a FIVE YEAR warranty period. Commercial grow lights include large, bar-style fixtures such as the IONFRAME Series. Products that include them include system kits like the ADVANCE GROW SYSTEM. If a product is found to have a defect in material or performance, we will repair or replace it at our expense. Products returned for exchanges must be received and inspected before their replacements are shipped to you. Subject to discretion by AC Infinity.
Please note this does NOT cover non-durable goods or consumables designed to be recurrently used.
Please note that fees may be applied when shipping returned products, that show signs of misuse or are not considered defective, back to you. Products that are not returned to you may be subject to disposal.
A FREE prepaid return shipping label will be emailed to you to return the product back to us for repairs or replacement; this offer is available only for addresses in the USA.
FOR FASTER SERVICE, PLEASE:
- Have your order number and QC code (if applicable, locate the orange label on the fan) ready.
- Confirm your shipping address under the Comments/Questions section below.
- Provide a brief description of the issue under the Comments/Questions section below.
