Company FAQ
Do I need to register my product in order for me to use the two-year warranty?
No further action is needed to enact our two-year warranty after you have purchased our products. Simply contact us if you have any issues with our products.
Do you ship to my country?
We ship to most countries worldwide, however some international restrictions do not permit us to deliver to certain countries. To see if we deliver to your country, add you products to your cart and proceed to the checkout phase. If your country is listed in the dropdown box, we can deliver to you.
How much will it cost to ship to my country?
To get an accurate shipping quote, add your desired products to your cart and select a shipping method during the checkout phase.
When I make a purchase, will I be paying in US Dollars or my own currency?
Prices of products your browse will appear in the currency of the location you selected. When you check out, the grand total will be charged to your credit card in USD.
Do I need a travel adapter or converter to use your fans?
AC Infinity products use a standard type A or B North American AC power plug, NEMA 1-15P. If your country does not use these sockets, you will have to use a simple travel adapter.
When will my product be back in stock?
Sign up for product restock notifications by entering your email address in the text field of the out-of-stock product. You will receive an automatic email when the product you wish to purchase is back in stock or ready for pre-order.
Where is my order? I've been waiting for a few days now and my package hasn't moved!
If your order has a tracking number but no status updates, please rest assured that your order has already been shipped. Shipping carriers have experienced larger volumes of parcels to fulfill so their processing time has extended as well. We apologize for any inconvenience this may cause you. Please allow some time for the shipping carrier to update the package’s status on their end.
Do you accept cash, checks, or money orders as forms of payment?
No, we only accept payment electronically. See what payment methods we accept in the checkout page before submitting your order.
Is there a coupon code that I can use right now?
For any discounts, sales, or deals, please follow our social media pages to be notified of any promotions we may have:
Facebook:
https://www.facebook.com/AcInfinityInc
Instagram:
Do you have an ETA of when an out-of-stock product will be back in stock?
Our out-of-stock products are being replenished as soon as possible, with the majority being back in stock within 1-2 weeks. Our customer service agents do not have an estimated time of when a product will be back in stock. We recommend checking out other sales channels for availability and putting your email on the restock notifications test field in the product page.
Product FAQ
Can AC Infinity fans be mounted vertically?
All AC Infinity fans contain premium dual-ball bearings which enable them to be mounted both horizontally and vertically. They can be mounted in any direction without loss in life expectancy. This includes CLOUDLINE Series, AIRTAP Series, AIRPLATE Series, AIRTITAN Series, and any other fan system by AC Infinity.
How do I determine what size fan I need for my grow tent, basement, garage etc.?
Many of our fans use cubic feet per minute (CFM) to measure airflow. Whether you are ventilating a grow tent, server closet, or other spaces, you will first need to find the cubic feet of your space: Length (L) x Width (W) x Height (H). This will equal your CFM requirement and will help you determine what size fan you will need. For more information, please read our grow tent ventilation guide.
I want to daisy chain my CLOUDLINE, AIRTITAN, or AIRLIFT fan to my controller. Can I buy a fan on its own?
Currently, we do not offer our silent fans without their controllers. These fans are packaged so they are ready to use on their own. We suggest purchasing the S-Series version of the fan you are looking for as a cost-saving measure.
Can I directly wire my fan into an existing electrical system?
We do not recommend hard wiring your fans into your existing power source. Our two-year warranty does not cover damage sustained as a result of any modifications done to our products' wiring.
How do I program my register vent fan?
Please follow our AIRTAP programming guide to learn how to set up your air vent booster fan.
Can I mount my register booster fan on my ceiling?
We do not recommend mounting your register booster fan on your ceiling. We want to ensure the safety of our customers and prevent potential injury. Thus, our two-year warranty does not cover product damage sustained as a result of our product falling from the ceiling.
Athena® Fertilizers FAQ
What is the difference between the Pro and Blended Lines?
The Pro Line is a mix of 100% liquid-soluble fertilizers in a dry powder form. The Blended Line is in liquid form.
What is Stack?
Athena® Stack is a natural plant nutrient made from premium kelp extract. Stack maybe used as a foliar spray or root drench. Other uses of Stack can be used on the final week of vegetation too slow down vertical growth, during transplant, and seed treatment before planting.
What is IPM?
Athena® IPM is a broad-spectrum insecticide and fungicide that kills many soft-bodied insects and mildew on contact. When used as directed, IPM penetrates plant crevices where unwanted pests seek to colonize. Natural oils deter pests from the plant surface; on contact with pests, Athena® IPM dissolves their protective membrane and desiccates (dries out) the pest.
What is Cuts?
Athena® Cuts Rooting Gel is a premium rooting gel formulated to propagate new plants from stem and leaf cuttings of mother plants. It is formulated with an essential plant hormone that promotes rapid root generation and growth. This water-based gel coats and seals the tissue around the cut stem. Athena® Cuts may be used on any type of cutting, including woody, herbaceous, flowers, ornamentals, vegetables, and fruit trees.
What is the Blended Starter Kit?
Athena®'s Blended Starter Kit, an AC Infinity exclusive, includes everything your plants need from seed to harvest. (Grow A x1, Grow B x1, Bloom A x1, Bloom B x1, PK x 1, CaMg x1, Cleanse x1, Balance x1)
Why can't I buy the Blended Starter Kit?
The Blended Starter Kit is exclusive to AC Infinity's Advance Grow Systems to introduce growers to the Athena® Blended Line of fertilizers.